In case of fire or other danger to life or property, call 911 immediately or find a blue emergency phone.

 

Room Problems

There is a temperature, electrical, lighting issue or water leak in a classroom.

There are missing/broken/too few chairs in a classroom.

I need chalk or erasers in a classroom.

I need whiteboard markers in a classroom.

The wireless internet (Wi-Fi) isn't working.

An electronic message board is malfunctioning or showing the incorrect time.

I'm having a problem with video conferencing or distance learning.

 

Audio/Visual Problems

My computer doesn't have the right port to connect to the A/V system.

My computer is connected to the A/V system, but no video is being projected.

My computer is connected to the A/V system, but no audio is being played.

The wireless microphone isn't working.

 

Room Problems

There is a temperature, electrical, lighting issue or water leak in a classroom.

Please contact Facilities Services at 231‑4300. If it is after hours, contact the Virginia Tech Police at 231‑6411.

There are missing/broken/too few chairs in a classroom.

Please contact Facilities Services at 231‑4300.

I need chalk or erasers in a classroom.

Please contact Facilities Services at 231‑4300.

I need whiteboard markers in a classroom.

These are not provided by the University.

The wireless internet (Wi-Fi) isn't working.

Please contact 4Help at 231‑HELP (231‑4357).

An electronic message board is malfunctioning or showing the incorrect time.

Please contact 4Help at 231‑HELP (231‑4357).

I'm having a problem with video conferencing or distance learning.

Please contact Digital Media Services at 231‑5930.

Audio/Visual Problems

My computer doesn't have the right port to connect to the A/V system.

All of our classroom systems have VGA inputs, and most have HDMI inputs. If your computer doesn't have the right port to connect to a classroom system, you will need an adapter. We do not provide adapters.

My computer is connected to the A/V system, but no video is being projected.

If the projector shows a black screen or a welcome message:

Make sure you have the correct input selected. Tap the Change Input button on the touch panel to check. Make sure the Blackout feature isn't active.

Make sure the video cable is securely connected to your computer. Disconnect and reconnect the video cable. Restart the computer with the video cable already attached.

If the projector shows what looks like your computer's desktop:

Apple/Mac: Under the Apple menu (top-left corner), select System Preferences. Click Display, then Arrange(ment), then make sure the Mirror Displays box is checked. If you don't see these options, disconnect and reconnect the video cable and try again.

Windows: While holding the Windows key, press the P key. In the menu that appears, choose Duplicate.

My computer is connected to the A/V system, but no audio is being played.

Check the volume settings on the touch panel, the computer and the application or website. Any one of these being set too low can prevent the audio from being played.

If using the VGA connection, make sure the audio cable is connected to your computer's headphone output.

If using the HDMI connection:

Apple/Mac: Under the Apple menu (top-left corner), select System Preferences. Click Sound, then Output, then select the "Crestron" device.

Windows: Right-click the speaker/volume icon (bottom-right corner, near the clock) and click Playback Devices. In the dialog box that appears, click the device labeled as High Definition or HDMI, then click the Set Default button. 

The wireless microphone isn't working.

Try replacing the batteries. Check the shelves/drawers in the teaching station for spares. Please place used batteries in the plastic recycling container.

Contact Us

(540) 231‑5684

(540) 231‑4203 (Fax)

Classroom A/V Services (0307)
Saunders Hall, Room 204
490 West Campus Drive
Blacksburg, VA 24061

Report an A/V Issue

 

Office Hours

Mon - Fri  8am - 5pm